DO IT BPO
CONTACT CENTERS
Do It BPO is owner operated and our close-knit team offer the personal touch, often missed by the one size fits all approach offered by the big box solutions. This allows us to be dynamic and nimble, offering fast and flexible solutions, be that in the scoping of solutions through to deployment or in our ability to test and learn and evolve the services offered by you to your clientele.
Why South Africa?
1
Cost Saving and
Economic Growth
South Africa presents a compelling value proposition with operational costs that are 60-70% lower than those in the UK, US, and Australia. It is a hub of untapped potential, home to millions of skilled individuals who, despite lacking the opportunities available in more developed nations, are highly educated and ready to work. This unique situation offers businesses the chance to engage in inclusive hiring practices and impact sourcing initiatives, providing meaningful employment to deserving talent.
Ranked as the world's second most favored offshore contact center destination, South Africa serves both domestic and international markets effectively. The country enjoys robust government support, which, coupled with enhanced infrastructure and improved access, makes it an ideal location for expanding service delivery capabilities.
2
Culture, environment and language proficiency.
South Africa's cultural, temporal, and geographical proximity to key global markets establishes it as a robust base for international outsourcing. The country enjoys a close cultural affinity with the US, UK, and Australia, reflected in its widespread adoption of similar popular culture, fashion, and brands. This alignment fosters a seamless integration with these economies, making it an attractive outsourcing destination.
Moreover, South Africa boasts a wealth of fluent English-speaking talent, enhancing its appeal within the broader Anglosphere. The emphasis on accent quality and the ability to empathize with customers further solidify its status as a preferred choice for customer-facing services, where clear communication and understanding are paramount.
3
Service orientated
South Africa boasts deep domestic expertise across various sectors, including Financial Services/Insurance, Telecom, ICT, Education, Retail, Energy, Utilities, and Healthcare. It excels in managing complex interactions and situations that demand high emotional resilience, distinguishing it from other low-cost, more subservient BPO destinations.
The country has carved out a reputation as a lucrative outsourcing hub, driven by the superior quality of services it provides. South African workers typically have longer tenures in the contact center industry, which contributes to a mature and highly experienced workforce capable of delivering advanced skill sets. This combination of expertise and workforce stability positions South Africa as a top-tier choice for outsourcing.
Our Services
Channels serviced
Do It BPO services inbound and outbound voice channels, Messaging/Chat/Bots. Email/Web Forms. Social Channels and Knowledge Bases/Help Centres.
Sectors Serviced
Do It BPO work in the Retail, Utilities, Delivery on Demand, Telco, Travel and Hospitality, and Home Environment sectors.
Lines of Business
New Acquisitions, Welcoming/Onboarding, In Life/CS/Billing/Tech, Upgrades/Retentions, and Win Back.
BPO Offshore Services
World class customer service support at 60% of onshore prices. Our highly skilled work force will live your brand values whilst servicing your clients over the phone or via digital channels such as chat, messaging, email and social care.
Software Procurement
Leveraging our extensive partner network, Do It BPO offers solution scoping, solution design, implementation and enhancement of solutions as either a standalone solution or in partnership with labor procurement.
Contact Centre In A Box
Do It BPO can be your one stop shop to your cintacts centre and support by providing human element of your BPO needs and the customer engagement system to service your customers in a modern omni-channel set up.